General Terms of Sale


All reservations must be accompanied with a minimum payment covering 25% of your stay and extra services. Payment of the outstanding balance must be made one month before arrival. For bookings made less than a month before departure, full payment for your stay is required. This payment must reach us within 7 of the booking being set up (option).

Capacity of apartments:
The occupation of the properties let is strictly limited to the number of people indicated in the booking contract. Children are treated as full occupants. Any excess number may be either refused or subjected to an accommodation surcharge. In addition, the use of beds without linen is prohibited.
These are quoted on a fully tax-inclusive basis and include the provision of the accommodation, including utility charges (water, electricity and heating), except for the tourist tax payable directly on site. Optional services: only accommodation prices are subject to any commercial discounts and these do not include optional extra services offered in brochures, via the internet or on site.

Description of the accomodation :
The accommodation is described on an indicative basis and under no circumstances can it render us liable. Arrival and Departure: The residence address, telephone contact details and reception opening days and times are sent to you as part of your booking contract. It is essential that you abide by these hours. If you do not arrive at the residence, under no circumstances can your accommodation costs be refunded. An early departure cannot lead to a full or partial refund of accommodation costs.

Tourist tax: :
The amount of this tax levied by local councils varies. The amount is recorded per day and per person under “Prices do not include”. The amount is quoted on an indicative basis and is liable to adjustment. The charge is payable on site.

This is a fixed sum requested as a guarantee for the accommodation. It is returned after the deduction of any extra services used on site or rendered necessary after inventories are taken following your departure and/or after any deductions if any damage is caused. It is refunded to you either immediately after your stay or by post within a period of 4 weeks from your departure, particularly if you leave the residence outside reception opening hours.

Customer obligations - Inventory – Fixtures: An inventory sheet is kept in each apartment. The customer must check this for accuracy and quality on arrival and must inform reception of any anomalies, missing or damaged objects within 48 hours. We would remind you that this inventory will be rechecked when you depart and that a charge for cleaning services may be levied depending upon the state of cleanliness in which the accommodation is returned. We reserve the right to enter the premises let for maintenance and security.

Liability: We cannot be rendered liable in the event of theft or damage to personal belongings in apartments, communal areas, garages and other outbuildings or annexes of the establishment. The provisions of articles 1952 ff of the Civil Code on hoteliers do not apply.

Change/cancellation of stay and extra services by the customer: In the event of a cancellation or change, you must notify us of this by post. The date of receipt of this letter shall determine the date on which the change or cancellation is taken into account.

Where notification is received more than 30 days before the arrival date, 25% of the accommodation charge shall be retained. If this notice reaches us between 30 and 15 days before your arrival date, 50% of the accommodation charge will be retained. Between 14 and 7 days before arrival, 75% of the accommodation charge will be retained. Between 7 days and 1 day before arrival, 100% of the accommodation charge will be retained. Notice on arrival date or non-arrival on site means that 100% of the accommodation charge will be retained.

We reserve the option to cancel your booking without notice and without compensation:
  • if we are unable to contact you because you sent us inaccurate information, particularly regarding your postal address or telephone number.
  • if you fail to make payment after provision of an incorrect bank card number, bank card fraud or outstanding payments
  • if we do not received the deposit for your booking within 7 days.
    We have endeavoured to collect a maximum amount of information on our commercial medium. However, errors can always occur, or a change may be made between a service being offered and when you make your booking. All prices and dates for accommodation must be confirmed by us at the time of the booking or thereafter. We shall notify customers regarding changes or errors made. However, it is the customer’s responsibility to confirm the information on which they base their choice at the time of booking.

The information supplied in this document is quoted so as to take account of current regulations at time of publication and is subject to any amendments that may be made after publication. Errors may be discovered after publication of this data. The booking service will inform you of any errors discovered and of any changes made prior to your booking.

In addition, under no circumstances are photos contractually binding, nor may they render us liable. They are merely provided as illustrations. All accommodation prices, dates and terms and conditions featured in our media must be confirmed by our services when the final booking is made.

In the event of force majeure or unforeseen circumstances, the accommodation provider reserves the right to change all or some of the services advertised. In that case, services not provided shall be subject neither to billing nor to compensation in favour of the person making the booking.

All claims must be made in writing and addressed to the residence on site no more than 48 hours after registration upon arrival in respect of any problem arising from the inventory of fixtures and the use of the accommodation. After this deadline, no such claim shall be taken into account. In order to be taken into account, any claim relating to the accommodation and its use must be the subject of a letter sent by registered post to the reservation service within a period of one month from the end of the stay. The accommodation provider disclaims any liability for personal belongings left in the apartment once the keys are handed back upon departure.

Customers are obliged to take out insurance against the risks inherent to the occupation of the accommodation booked (also car park and garage), namely theft, loss or damage involving their personal possessions and the damage that might be caused to the furniture provided under the lease and damage that might be caused within the residence due to their negligence. We advise you to obtain information from your insurers on this subject if your policy does not include such cover.

SARL LES PALATINES, 19 square Amouroux – 42100 ST-ETIENNE
Sarl au capital de 8 000 € - R.C.S ST-ETIENNE 451 577 720
Tél +33 (0)4 77 80 76 19 – fax 04 77 80 67 22

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Résidence Les Palatines - 19 sq Amouroux 42100 SAINT ETIENNE - +33 (0)4 77 80 76 19 -